Innovation

Future Lab

Innovation

Ajman Ports and Customs Directorate is committed to fostering a culture of innovation and adopting smart solutions and advanced technologies across all its services and operations. By generating innovative ideas and applying global best practices, we strive to deliver an exceptional customer experience, enhance operational efficiency, and support the country’s vision for a digital government and a progressive, sustainable economy.

Our Vision

Leading innovation to build a smart and sustainable future.

Our Mission

Striving to lead innovation with an entrepreneurial spirit by adopting the latest solutions and technologies, empowering our employees as agents of change, and strengthening strategic innovative partnerships, to elevate institutional performance, enhance efficiency, create an exceptional customer experience, and contribute to community development and building a sustainable future.

Values

Happiness &
Quality of Life

Innovation

Organizational
Agility

Teamwork

Effective
Governance

Vision for Innovation

Pioneering innovation to build a smart and sustainable future.

First Strategic Goal

Enhance customs and maritime leadership through cooperation, fostering innovation, and employing modern technologies to raise efficiency and competitiveness, while ensuring alignment with the future directions of the state.

Second Strategic Goal

Sustainable innovation and entrepreneurship by utilizing modern technologies and emerging solutions to provide innovative services and processes. Enhancing the customer experience, improving community life quality, and supporting the economic competitiveness of the Emirate.

Third Strategic Goal

Establishing a comprehensive and flexible innovation ecosystem that empowers creative human talents, enhances readiness and proactivity, and builds a sustainable innovative environment that includes all segments of society.

Department’s Commitments to Innovation

Make innovation a daily institutional culture at all levels of work.
Allocate financial, human, and technological resources to support and experiment with innovative ideas and initiatives.
Empower employees, partners, and the community and develop their skills in modern innovation tools and methods.
Adopt cutting-edge digital technologies such as Artificial Intelligence, Big Data, and Predictive Analytics to enhance customs and port operations.
Strengthen strategic local and international partnerships to exchange knowledge and develop innovative solutions.
Implement a comprehensive governance system for managing innovation, tracking ideas, evaluating them, and measuring their institutional and societal impact.
Design innovative projects that achieve sustainable economic and social impact serving the Emirate and the community.

Commitments of Employees, Partners, Customers, and the Community

Contribute ideas and initiatives to support service development and process improvement.
Actively participate in workshops, training sessions, and initiatives to strengthen the culture of innovation.
Commit to transparency and responsibility in submitting ideas and respecting intellectual property rights.
Support the implementation of innovation and contribute to the success of institutional and community projects and initiatives.
Embrace continuous learning and share lessons and experiences to improve institutional and societal performance.

Innovating for a Better Future

The Ajman Port & Customs Department pledges continuous innovation and transforming new ideas into reality to enhance exceptional client experiences, better quality of life, sustainable impact, and distinguished leadership, in line with the vision of the Emirate of Ajman and the UAE for a sustainable and prosperous future

Questions, complaints and suggestions

Offer inquiries, complaints and suggestions through the following channels:

Port and Customs Service

11074760

Website

Ajmanport.gov.ae

E-mail

Info@apcd.ae

To communicate with the department head

Contact Chairman

Call centre

80070

Our social media accounts

Innovation

Our Vision

Our Mission

Values

Vision for Innovation

First Strategic Goal

Second Strategic Goal

Third Strategic Goal

Department’s Commitments to Innovation

Commitments of Employees, Partners, Customers, and the Community

Innovating for a Better Future

Questions, complaints and suggestions

Send out your inquiries and suggestions

Innovation Charter

Innovation Strategic 2025 – 2027

Innovation

Our Vision

Our Mission

Values

Innovation Strategic Goals 2025- 2027 <img decoding="async" src="https://www.apcd.ae/wp-content/uploads/2025/10/Vector.svg" class="gs_icon">

Innovation Charter – Ajman Port & Customs Department <img decoding="async" src="https://www.apcd.ae/wp-content/uploads/2025/10/Vector.svg" class="gs_icon">

Questions, complaints and suggestions

Send out your inquiries and suggestions

Innovation Charter

Innovation Strategic 2025 – 2027

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