Frequently Asked Questions

The department provides the service of registering trademarks and commercial agencies through the link Click Here

The department provides an online payment method through the Ajman Pay portal

You will receive the payment link to the Ajman Pay Gateway after submitting the transaction to your e-mail

You can access the following link to search for the HS code corresponding to the type of goods by entering the trade name or description of the commodity Click Here

Registration is done by visiting the following link Click Here 

Customer will be able to modify his individual / Company details though his account in the service portal.

 Companies must register and obtain the importer code that authorizes them to apply for customs services. 

The license holder must obtain the importer code, through which the appropriate customs declaration is submitted, and some goods require special approvals and permits from the competent authorities, so these approvals must be issued to release the goods, and the approvals must be submitted with other required documents to the customs authorities to complete the procedures customs clearance. 

1. The company that has an import code issued by the Department of Ports and Customs. 
2. The owner of the goods registered with the Department or his representative or the authorized customs broker 

5% of the value of the imported goods based on CIF (cost, freight, insurance) cigarettes where the customs duties is 100%. Registration is done by visiting the following link Click Here

Value the imported goods according to the following criteria which shall be applied in the order mentioned below: 
1. Imported goods transaction value method. 
2. The transaction value of similar goods. 
3. The transaction value of similar goods. 
4. Reduced value based on the following selling price in the importing country 
5.The computed value based on the cost of materials, manufacturing, cost, overheads, handling costs and profits in the country of origin 
6. The flexible method, where the mentioned methods (from 1 to 5) are used in a more flexible way but in the same order. 

In the event that a customs declaration is submitted and the customs officers have reasons to doubt the reliability or accuracy of the statements provided or the documents submitted as part of the customs declaration, then the customs officers may request the importer to provide additional clarifications, Including any documents or other evidence that the declared value represents the total amount actually paid or payable for the imported goods, as adjusted using valuation factors, if more information is obtained. 

The customs value of the goods imported into Ajman is based on the principle of cost, insurance and freight in accordance with the unified customs law of the countries of the GCC and its executive regulations and related explanatory notes. The value of the imported goods is equal to the value included in the customs declaration plus the cost until the goods reach the port of destination in the GCC countries. 
The cost includes insurance and freight, transportation fees, insurance and other fees until arriving at the place of import. 

The foreign currency exchange rate will be adopted at the time of submission of the customs declaration to calculate the customs duties. 

Yes, Article 11 of the Customs Valuation Agreement states that the legislation and laws of the member states must provide for the right to appeal without imposing any penalty on the specified customs value. This appeal can be submitted to the Value Adjudication Committee.

Yes, it is as follows: 
1.All shipments exported outside the country are exempt from customs duties 
2. Import shipments of used personal effects are exempt from customs duties 
3. Shipments of national factories are exempt from customs duties under the industrial exemption and require approval from the competent authorities. 
4. Imports of the diplomatic and military corps are exempt from customs duties and require approval from the competent authorities. 
5. Goods are subject to customs taxes “duties” in accordance with the unified customs tariff, except for what is excluded under the provisions of the unified customs “law” of the GCC states or under the economic agreements of the GCC states in effect or any other international agreement within the framework of the council. 
6.Imports of charities and organizations require approval from the competent authorities. 
7. Imports of origin to the Gulf and Arab countries, provided that a certificate of origin is available. 

All equipment used by the department meets the strict health and safety requirements and regulations set by the Federal Authority for Nuclear Regulation. 

Yes, the due customs fees of 5% of the value of the goods are for customs. As for the value-added fees determined by the Federal Tax Authority, they belong to them. 

You can obtain a user account by registering through the following link: Click Here

For using customs services: select the Consignee/Import and Export checkbox

For using marine services : select the Shipping Line/Freight Forwarder checkbox

(You can choose both checkboxes if needed)

For Individual : select the Individual checkbox (individuals cannot apply for Entry Permits for Individual through this category)

You must first obtain a user account through unified registration.

Select the required service.

Fill in the required fields and the documents.

After submitting your request, you will be directed to the online payment page.

You can track the status of your request through the request page on the website and you will receive confirmation via email.

For more information

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