Frequently Asked Questions

You can create a user account by registering through the e-services portal using the Customer Registration service.

Customer categories in the Customer Registration service indicate the type of services the customer wishes to apply for. Customs services for companies require selecting the Import and Export Companies category; marine services for companies require selecting the Shipping Companies and Freight Forwarders category; and individual services require selecting the Individuals category.

Customers can register and obtain an importer code through the e-services portal via the attached link: Click here.

Individual or company details can be updated through the customer profile in the e-services portal.

Yes, companies and individuals are required to register with the Department of Ports and Customs to benefit from all available services.

To apply for services through the website, you must first register through the Customer Registration service. After the request is approved, you can use your user account details to log in to the e-services portal, select the required service, fill in the information, and attach the required documents. After submitting the request, you will be directed to the online payment page. You can also track the request status through the Requests page, and the service output will be displayed on the user page and sent by email.

Service fees can be paid electronically through the Ajman Pay platform.

After applying for the service, the customer will be redirected to the Ajman Pay platform to complete the service fee payment.

Customs duties are imposed at 5% of the value of imported goods based on cost, insurance, and freight (CIF), except for alcoholic beverages, which are subject to 50% duties, and cigarettes, which are subject to 100% duties.

There are customs duty exemptions in accordance with approved regulations. These include shipments exported outside the country, used personal effects, shipments of national factories under industrial exemption, imports of diplomatic and military entities, imports of charitable organizations and associations, and goods of GCC or Arab origin provided that a certificate of origin is available, subject to the required approvals from the competent authorities.

Value Added Tax differs from customs duties. Customs duties are imposed at 5% of the value of goods in accordance with customs regulations, while Value Added Tax is applied in accordance with the provisions of the Federal Tax Authority.

The department provides a trademark and commercial agency registration service through the e-services portal. You can access the service through the attached link: Click here.

The license holder must obtain an importer code to apply for the appropriate customs declaration. When dealing with free zone companies, the required customs declaration must be completed to sell the goods in the local market. Some goods may also require approvals or permits from the competent authorities, which must be attached with the required documents to complete customs clearance procedures.

Goods may be cleared by companies that have an importer code issued by the Department of Ports and Customs, the registered owner of the goods, their representative, or an authorized customs broker. Licensed clearance agents may also complete the procedures on behalf of consignees, provided that an importer code and authorization from the goods owner are available.

Imported goods are valued according to the approved customs valuation methods and in the specified order, starting with the transaction value of imported goods, followed by the transaction value of identical goods, the transaction value of similar goods, the deductive value method, the computed value method, and finally the flexible fallback method when the previous methods cannot be applied.

If customs officers have doubts about the validity or accuracy of the data, they may request additional clarifications or documents from the importer to prove that the declared value represents the amount actually paid or payable for the imported goods.

Yes, the customs value of goods imported into Ajman is based on the cost, insurance, and freight principle. It includes the value of the goods in addition to transportation, insurance, and other charges until the goods arrive at the place of import, in accordance with the GCC Common Customs Law and its Executive Regulations.

Customs duties are calculated based on the approved foreign currency exchange rate at the time of submitting the customs declaration.

Yes, the importer has the right to appeal customs valuation decisions in accordance with Article 11 of the Customs Valuation Agreement, without imposing a penalty on the determined customs value. The appeal may be submitted to the Valuation Dispute Committee by sending an email to info@apcd.ae.

Yes, The equipment used by the department meets health and safety requirements and the regulations approved by the Federal Authority for Nuclear Regulation.

If you are unable to find the information you are looking for, you can contact us through the Contact Us page. We will be happy to assist you and answer your inquiries.